Inform
OVERVIEW
Brand your customer calls so they feel confident in answering.
Many businesses still depend on reaching customers by phone to effectively serve them and drive business revenue. But, in today’s world, 84% of all calls go unanswered, leaving your customers inadequately served and your business development stalled.*
Take control of your telecommunications by branding your company’s calls. T-Mobile DevEdge offers Inform, an advanced form of caller ID, which removes the random number your customer sees and instead shows them your brand name or department. When customers know it’s you on the other end of the line, they answer.
9 out of 10 people
only answer calls they can identify.*
Businesses using Inform are seeing game-changing results.*
Up to 2X increase in call answer rates
Conversion and revenue growth
Quick resolution of customer issues
Improved customer service
Product capabilities
Allows for a 32-character name
Easily add and update 32 characters with a company name or department.
No IT integration required
Simply sign up, activate your account, and provide your company name.
Call log feature
If a customer misses your call, your business name is retained in the call log.
Works anywhere in the U.S.
Inform works on 110 million U.S. mobile devices and growing.
Inform use cases
Get your calls answered when it matters most.
Deliveries
Confirm appointments, arrival times, and recipient availability.
Healthcare
Convey test results or patient care instructions.
Financial services
Verify transactions, missed payments, or application information.
Food delivery
Resolve order, location, and arrival time changes.
Insurance
Complete applications, update coverage, and prevent lapsed policies.
Airlines
Request callbacks for flight adjustments or return lost items.
Ridesharing
Coordinate pick-up times/locations or return lost articles.
Pharmacy
Adjust prescriptions, pick- up times, and instructions.
Security
Alert customers to home alarms or installation appointments.
*Source: First Orion
